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Communicating Effectively

During 2015-2016, OSFI communicated its plans and activities to a wide range of stakeholders via its website and other means. As in previous years, OSFI received many requests to address external conferences and events. The Superintendent and senior OSFI officials delivered presentations across Canada and internationally.

OSFI began using webcast information sessions as a means of providing two-way communication with stakeholders. This format has been very well-received and OSFI will be looking to expand its use of this tool moving forward.

OSFI’s external newsletter, The Pillar, was published four times in 2015-2016. It updates stakeholders on the latest guidelines, notices, public statements, and other pertinent information.

Throughout 2015-2016, OSFI communicated with interested Canadians, including members of the general public, industry, regulators, legislators and the news media, as follows:

  • Served 2,369,820 visitors to OSFI’s website;
  • Responded to 9,536 public enquiries, 97 enquiries from Members of Parliament and 115 enquiries from representatives of the news media;
  • Delivered over 61 presentations to industry and regulatory forums, including 10 key speeches that were posted to OSFI’s website; and
  • Processed 28 access to information requests and 14 consultations within permitted statutory timelines, as per the Access to Information Act
Staff image Lasantha Edirisinghe
Manager, Information Management,
Enterprise Information Management,
Corporate Services Sector
Staff image Annik Faucher
Communications Advisor,
Communications and Consultations Division,
Corporate Services Sector

Renewing Technology and Systems

OSFI’s Information Management and Information Technology (IM/IT) priorities in 2015-2016 included a focus on strengthening OSFI’s cyber security posture and the Office’s privacy/information management program. A multi-year project to deliver a new electronic document and records management system to OSFI continued and has successfully moved corporate services staff over to the new system, with the remaining staff scheduled to onboard in 2016-2017. An Outcomes Management policy is now in full effect for IT projects. This ensures that the investments made on technology renewal over recent years achieve value for money and realize expected benefits. Finally, work advanced as planned to assess suitable technologies for a new system to enable supervisory processes and support associated activities. This multi-year project will launch in 2016-2017, with the procurement of the technological solution and an experienced external service provider.

Managing Human Resources

To achieve its strategic outcomes, OSFI’s priority is to have a high-performing and effective workforce.

In 2015-2016, a number of priorities were identified through the Human Resources (HR) planning process and the following actions were taken to support OSFI’s strategic outcomes.

  • Finalized the reorganization of the Supervision Sector, with new senior managers hired to lead the Deposit-taking Supervisions Sector, the Insurance Supervision Sector, and the Supervision Support Group;
  • Provided support and oversight to contain costs and growth in the organization, and helped managers identify and reallocate resources to address organizational priorities;
  • Launched a bi-annual employee engagement survey with results to be made available in 2016-2017; and
  • Supported the supervisory groups in the development of a Supervision Training Initiative, a modular learning program for OSFI supervisors. During 2015-2016, core learning modules were identified and developed, and delivery to staff has begun. 
Staff image Lise Cardinal
Executive Assistant
Assistant Superintendent -
Corporate Services Sector
Staff image Patrizia Menotti
Financial Analyst
Finance Divison,
Corporate Services Sector