RRS Training and Support for Private Pension Plans

• Filing Process for Federally Regulated Pension Plan Returns
• RRS login

User Guides

• Manage Financial Returns User Guide (PDF format)
• Manage Corporate Returns User Guide (PDF format)
• Filing Pension Plan Amendments using the Regulatory Reporting System (RRS)

Quick Reference Guides

• Manage Financial Returns (PDF format)
• View Returns, Documents and Organization Profile (PDF format)
• Manage Corporate Returns (PDF format)

Other References

• How to Interpret Return Errors in RRS for Private Pension Plans (PDF format)
• Frequently Asked Questions for Private Pension Plans (PDF format)

Secure Site Support

Contact Secure Site Support for connectivity issues, help with log in, or if you have not received your Secure Site account information.

• Phone: 1-855-865-8636 (between the hours of 9AM – 5PM Eastern Time) and follow the instructions to reach Secure Site Support.
• Email: secure-site-securise@bank-banque-canada.ca

RRS Support

Contact RRS Support for user access and technical issues with RRS.

• Phone 1-855-865-8636 (between the hours of 8:30AM – 3:30PM Eastern Time) and follow the instructions to reach RRS Support.
• Email: rrs-support@bankofcanada.ca

ReturnsAdmin Support

Contact ReturnsAdmin Support for issues related to OSFI specific financial returns, pension returns or all corporate returns.

• Phone 1-613-991-0609 (between the hours of 8AM – 5PM Eastern Time) and follow the instructions to reach Financial; Pension; or Corporate Support
• Email: ReturnsAdmin@osfi-bsif.gc.ca

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