Contact Us

If you have a comment or a question for OSFI, you can contact us by telephone or fax, by mail, or by e-mail.

If you have a complaint about a financial institution, please contact the Financial Consumer Agency of Canada (FCAC).

Public Communications

By Email

information@osfi-bsif.gc.ca

If you choose to send OSFI an email or complete a feedback form online, your personal information is used by OSFI in order to respond to your inquiry. The information you provide will only be shared with another government institution if your inquiry relates to that institution. OSFI does not use the information to create individual profiles nor does it disclose the information to anyone other than to those in the federal government who need to provide you with a response. Any disclosure of your personal information is in accordance with the Privacy Act. Emails and other electronic methods used to communicate with the Government of Canada are not secure unless it is specifically stated on a Web page. Therefore, it is recommended that you do not send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.

Personal information from emails or completed feedback forms is collected pursuant to the Financial Administration Act, and in accordance with the Communications Policy of the Government of Canada. Such information may be used for statistical, evaluation and reporting purposes and is included in Personal Information Bank Public Communications (PSU 914).

If after reading this statement, you prefer not to submit your inquiry via the Internet, you may use one of the following methods:

By Telephone

OSFI offers a toll-free telephone number for public enquiries in Canada. Our hours of operation are Monday through Friday, between 8:30 a.m. and 6:00 p.m. (Eastern Time).

Telephone: 1-800-385-8647
Local information number (Ottawa-Gatineau): (613) 943-3950
TTY services: (613) 943-3980

To access OSFI employees' telephone numbers, please search the Government of Canada Employee Directory via Government Electronic Directory Services (GEDS)

By Fax

Fax: (613) 990-5591

By Mail

Ottawa (Head Office)

255 Albert Street
12th Floor
Ottawa, Ontario
K1A 0H2

Telephone (reception): (613) 990-7788

Toronto

Suite 1900
121 King Street West
Toronto, Ontario
M5H 3T9

Telephone (reception): (416) 973-6662

Montreal

105 McGill Street
Suite 650
Montreal, Quebec
H2Y 2E7

Telephone (reception): (514) 283-4836

Vancouver

P.O. Box 11
1095 West Pender Street
Vancouver, British Columbia
V6E 2M6

Incorporation Documents

Information Technician
OSFI
255 Albert Street
Ottawa, Ontario
K1A 0H2

Telephone: (613) 990-9112
E-mail: eim@osfi-bsif.gc.ca

Please note that a fee of $160.00 applies to such requests.

Access to Information and Privacy

Access to Information and Privacy Coordinator
OSFI
255 Albert Street, 12th Floor
Ottawa, Ontario CANADA
K1A 0H2

Telephone: (613) 990-7495
E-mail: atip.aiprp@osfi-bsif.gc.ca