If you have a comment or a question for OSFI, you can contact us by telephone or fax, by mail, or by e-mail.
If you have a complaint about a financial institution, please contact the Financial Consumer Agency of Canada (FCAC).
If you choose to send OSFI an email or complete a feedback form online, your personal information is used by OSFI in order to respond to your inquiry. The information you provide will only be shared with another government institution if your inquiry relates to that institution. OSFI does not use the information to create individual profiles nor does it disclose the information to anyone other than to those in the federal government who need to provide you with a response. Any disclosure of your personal information is in accordance with the Privacy Act. Emails and other electronic methods used to communicate with the Government of Canada are not secure unless it is specifically stated on a Web page. Therefore, it is recommended that you do not send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.
Personal information from emails or completed feedback forms is collected pursuant to the Financial Administration Act, and in accordance with the Communications Policy of the Government of Canada. Such information may be used for statistical, evaluation and reporting purposes and is included in Personal Information Bank Public Communications (PSU 914).
If after reading this statement, you prefer not to submit your inquiry via the Internet, you may use one of the following methods:
OSFI offers a toll-free telephone number for public enquiries in Canada. Our hours of operation are Monday through Friday, between 8:30 a.m. and 6:00 p.m. (Eastern Time).
Local information number (Ottawa-Gatineau): (613) 943-3950
TTY services: (613) 943-3980
To access OSFI employees' telephone numbers, please search the Government of Canada Employee Directory via Government Electronic Directory Services (GEDS)
Fax: (613) 990-5591
Ottawa (Head Office)
255 Albert Street
Telephone (reception): (613) 990-7788
121 King Street West
Telephone (reception): (416) 973-6662
200 René Lévesque Blvd. W.
Telephone (reception): (514) 283-4836
P.O. Box 11
1095 West Pender Street
Vancouver, British Columbia
255 Albert Street
Telephone: (613) 990-9112
Please note that a fee of $160.00 applies to such requests.
Access to Information and Privacy
Access to Information and Privacy Coordinator
255 Albert Street, 12th Floor
Ottawa, Ontario CANADA
Telephone: (613) 990-7495