Figure 11: OSFI Performance against User Fee Service Standards
  Performance Standard Performance Results

Superintendent deemed approvals
(time-frame standard is less than 30 calendar days)

 90 percent 97 percent

Superintendent non-deemed approvals except those below
(time-frame standard is less than 60 calendar days)

 90 percent 95 percent

Superintendent non-deemed approvals of deposit
and trust agreements and letters of credit
(time-frame standard is less than 15 business days)

 90 percent 98 percent

Ministerial approvals
(time-frame standard is less than 90 calendar days)

 80 percent 98 percent

Precedents/Rulings/Interpretations
(time-frame standard is less than 180 calendar days)

 80 percent 100 percent

Non-precedential confirmations of quality of capital
(time-frame standard is less than 60 calendar days)

 90 percent 100 percent

Copies of corporate documents and certificates of confirmation
(time-frame standard is within 2 business days)

 90 percent 100 percent