FAQ

1. How can I file a complaint against my financial institution?
2. How can I contact OSFI if I have a question?

1. How many people does OSFI employ?
2. Is OSFI part of the Government?
3. How is the Superintendent of Financial Institutions selected?

1. Is my financial institution safe? Can I obtain information about its profitability and rating?
2. What is a federally regulated financial institution?
3. Where can I obtain the history / incorporation documents for a federally registered financial institution?

1. What is money laundering?
2. How is OSFI involved in deterring and detecting money laundering?

1. How is OSFI involved in the suppression of terrorism?
2. How are the lists of terrorist names and/or entities developed?
3. How do Canadian financial institutions report their findings to OSFI?

1. I responded to an advertisement for guaranteed loans and was told that my loan application will be approved, as long as I make a fee payment in advance. Is this sort of transaction normal?
2. I've received a letter from someone in Africa wanting to transfer money into my bank account, all I have to do is pay some wire transfer fees and I will get a percentage. Should I pay these fees?
3. “Nigerian letters“, Investment purchase offers
4. Fake Loans
5. Identify Theft
6. Fake Job Offers
7. What should you do if you get one of these emails?

OSFI no longer administers portions of the Civil Service Insurance Act. For information about the Act, please contact Human Resources Development Canada and toll-free at 1-800-958-7833.

OSFI no longer administers Part 1 of the Excise Tax Act. For information about the Act, please contact Canada Customs and Revenue Agency, and toll-free at 1-800-959-5525.