Office of the Superintendent of Financial Institutions
Your feedback will help OSFI identify and break down accessibility barriers. Provide feedback on
OSFI’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.
You can also contact our Culture, Diversity, Equity and Inclusion Advisor:
Canadians who are deaf, hard of hearing, or speech impaired can register with Canada VRS, a free service, to access and make telephone calls. Canada VRS callers are connected to a sign language interpreter who provides real time interpretation for the call. Video Relay Services (American Sign Language or Langue des signes québécoise).
TTY at: 1-800-465-7735.
If you want to provide anonymous feedback:
If you’ve asked for a response, we will respond in the same way that you communicated with us.
Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.
We will respond by email within 15 business days.
We will respond by phone within 15 business days.
We will respond by mail within 15 business days plus mailing time.
We analyze feedback for trends and patterns. We don’t identify individuals in our reports.
The only time your feedback will be connected to you is when you request a personal response from our Culture, Diversity, Equity and Inclusion Advisor.
We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.
You can request an alternate version of our feedback process, accessibility plans or progress reports by email at
accessible@osfi‑bsif.gc.ca or telephone at 1-800-385-8647.