Office of the Superintendent of Financial Institutions
If you have a comment or a question for OSFI, you can contact us by
mail, or by
If you have a complaint about a financial institution, please contact the
Financial Consumer Agency of Canada (FCAC).
If you choose to send OSFI an email or complete a feedback form online, your personal information is used by OSFI in order to respond to your inquiry. The information you provide will only be shared with another government institution if your inquiry relates to that institution. OSFI does not use the information to create individual profiles nor does it disclose the information to anyone other than to those in the federal government who need to provide you with a response. Any disclosure of your personal information is in accordance with the Privacy Act. Emails and other electronic methods used to communicate with the Government of Canada are not secure unless it is specifically stated on a Web page. Therefore, it is recommended that you do not send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.
Personal information from emails or completed feedback forms is collected pursuant to the Financial Administration Act, and in accordance with the Communications Policy of the Government of Canada. Such information may be used for statistical, evaluation and reporting purposes and is included in Personal Information Bank
Public Communications (PSU 914).
If after reading this statement, you prefer not to submit your inquiry via the Internet, you may use one of the following methods:
OSFI offers a toll-free telephone number for public enquiries in Canada. Our hours of operation are Monday through Friday, between 8:30 a.m. and 6:00 p.m. (Eastern Time). Telephone: 1-800-385-8647 Local information number (Ottawa-Gatineau): (613) 943-3950 TTY services: (613) 943-3980
To access OSFI employees' telephone numbers, please search the Government of Canada Employee Directory via Government
Electronic Directory Services (GEDS)
Fax: (613) 990-5591
255 Albert Street12th Floor Ottawa, Ontario
Telephone (reception): (613) 990-7788
Suite 1900 121 King Street West Toronto, Ontario M5H 3T9
Telephone (reception): (416) 973-6662
2001 Robert-Bourassa BoulevardSuite 530 Montreal, QuebecH3A 2A6
Telephone (reception): (514) 283-4836
P.O. Box 11 1095 West Pender Street Vancouver, British Columbia V6E 2M6
Information Technician OSFI 255 Albert Street Ottawa, Ontario K1A 0H2
Telephone: (613) 990-9112 E-mail:
Please note that a
service fee applies to such requests.
Access to Information and Privacy Coordinator
OSFI 255 Albert Street, 12th Floor Ottawa, Ontario CANADA K1A 0H2
Telephone: (613) 998-4422 E-mail: