Accessibility feedback process at OSFI

Your feedback will help OSFI identify and break down accessibility barriers. Provide feedback on OSFI’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. All feedback will be acknowledged through the same means by which it was received, unless it was received anonymously. Find out how we'll use your feedback.

On this page

    How to provide feedback

    Email: accessible@osfi‑

    You can also contact our Culture, Diversity, Equity and Inclusion Advisor:

    255 Albert Street, 12th Floor
    Ottawa, ON K1A 0H2
    Canada Phone: 1-800-385-8647
    Fax: 613-990-5591

    Canadians who are deaf, hard of hearing, or speech impaired can register with Canada VRS, a free service, to access and make telephone calls. Canada VRS callers are connected to a sign language interpreter who provides real time interpretation for the call. Video Relay Services (American Sign Language or Langue des signes québécoise).

    TTY at: 1-800-465-7735.

    Submit anonymous feedback

    If you want to provide anonymous feedback:

    • do not state your name or provide any other identifying information (for example, your email address or phone number)
    • do not include your return address on the envelope if you send feedback by mail

    If you want a response

    If you’ve asked for a response, we will respond in the same way that you communicated with us.

    Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

    Email feedback

    We will respond by email within 15 business days.

    Phone feedback

    We will respond by phone within 15 business days.

    Mail-in feedback

    We will respond by mail within 15 business days plus mailing time.

    What we do with your feedback

    We analyze feedback for trends and patterns. We don’t identify individuals in our reports.

    The only time your feedback will be connected to you is when you request a personal response from our Culture, Diversity, Equity and Inclusion Advisor.

    We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

    Request an alternate format

    You can request an alternate version of our feedback process, accessibility plans or progress reports by email at accessible@osfi‑ or telephone at 1-800-385-8647.

    Formats available:

    • print
    • large print (larger and clearer font)
    • braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
    • audio (a recording of someone reading the text out loud)
    • electronic formats that are compatible with adaptive technology