Office of the Superintendent of Financial Institutions’ 2023-2024 Departmental results report

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Departmental results report
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From the Superintendent

Headshot of Peter Routledge

Peter Routledge

Superintendent of the Office of the Superintendent of Financial Institutions

On behalf of the Office of the Superintendent of Financial Institutions (OSFI), I am proud to present our Departmental Results Report for fiscal year 2023-24.

This past year has been pivotal for OSFI. Not only have we navigated a complex risk environment, but we have also made great strides in reinforcing resilience in Canada's financial system through our initiatives.

As you will see in our report, we had several remarkable achievements this year. In June 2023, our mandate was expanded to include integrity, security, and foreign interference in our supervisory and regulatory functions. This has resulted in the development and implementation of appropriate guidance to the financial institutions that we supervise. This expanded mandate is very significant for us, as over the last year, it has become more evident that non-financial risks can effectively become financial risks if left unchecked.

We have updated our Supervisory Framework to reflect our new risk appetite, better respond to new financial and non-financial risks and give broader flexibility to our supervisors in their decision-making processes. We have also continued work on the Data Collection Modernization (DCM) initiative that was launched alongside the Bank of Canada and the Canada Deposit Insurance Corporation. Finally, the Office of the Chief Actuary (OCA) continued to meet its mandate by providing independent actuarial services and advice to ensure the stability and sustainability of Canada's social programs, public sector pension plans, and insurance arrangements.

OSFI's 2022-25 Strategic Plan responds to our heightened risk environment as well as sets out our goals and priorities. It also establishes concrete actions that we will take to ensure that we continue to contribute to confidence in Canada's financial system.

As always, OSFI will keep taking a balanced approach that protects depositors, policyholders, creditors, and pension plan beneficiaries while respecting financial institutions' responsibility to compete and take risks.

I take pride in the work described in this report as it will allow us to keep delivering on our promise to protect the safety and soundness of our financial system.

Peter Routledge
Superintendent

Results – what we achieved

Core responsibilities and internal services

Core responsibility 1: Financial Institution and Pension Plan Regulation and Supervision

Description

The Office of the Superintendent of Financial Institutions (OSFI) advances a regulatory framework designed to control and manage risk to federally regulated financial institutions (FRFIs) and private pension plans (FRPPs) and evaluates system-wide or sectoral developments that may have a negative impact on their financial condition. It also supervises financial institutions and pension plans to determine whether they are in sound financial condition and meeting regulatory and supervisory requirements. The Office promptly advises financial institutions and pension plan administrators if there are material deficiencies, and takes corrective measures or requires that they be taken to expeditiously address the situation. It acts to protect the rights and interests of depositors, policyholders, financial institution creditors and pension plan beneficiaries, while having due regard for the need to allow financial institutions to compete effectively and take reasonable risks.

Progress on results

This section presents details on how the department performed to achieve results and meet targets for Financial Institution and Pension Plan Regulation and Supervision. Details are presented by departmental result.

Table 1: Targets and results for Financial Institution and Pension Plan Regulation and Supervision

Table 1 provides a summary of the target and actual results for each indicator associated with the results under Financial Institution and Pension Plan Regulation and Supervision.

Table 1.1: Federally regulated financial institutions and private pensions plans are in sound financial condition
Departmental Result Indicators Target Date to achieve target Actual results
% of financial institutions with a Composite Risk Rating of low or moderate. At least 80% March 31, 2024
Number of financial institutions for which the supervisory rating (i.e., risk level) has increased by two or more levels within a three-month period. 1 or less March 31, 2024
Number of pension plans for which the supervisory rating (i.e., risk level) has increased by two or more levels within a three-month period. 1 or less March 31, 2024

Table 1.1 Footnotes

Table 1.1 Footnote 1

The composite risk rating will be replaced with the overall risk rating with the introduction of the revised Supervisory Framework April 1, 2024.

Return to table 1.1 footnote 1 referrer

Table 1.1 Footnote 2

The increases in intervention ratings were the result of OSFI uncovering significant risk issues that warranted an increase of two levels within a three-month period. In all cases, OSFI acted promptly upon identifying the new risk and took measures to contain or ensure the remediation of the issue.

Return to table 1.1 footnote 2 referrer

Table 1.1 Footnote 3

OSFI intervened with four defined contribution pension plans with outstanding minimum required contributions.

Return to table 1.1 footnote 3 referrer

Table 1.2: Regulatory and supervisory frameworks contribute to the safety and soundness of the Canadian financial system
Departmental Result Indicators Target Date to achieve target Actual results
The Office of the Superintendent of Financial Institutions' level of compliance with the International Monetary Fund's Financial Sector Assessment Program core principles. 100% March 31, 2024
The Office of the Superintendent of Financial Institutions’ level of compliance with Basel standards as assessed by the Regulatory Consistency Assessment Programme of the Bank for International Settlements. 90% March 31, 2024

Table 1.2 Footnotes

Table 1.2 Footnote 1

The International Monetary Fund (IMF) typically conducts its Financial Sector Assessment Program (FSAP) review of OSFI every five years. A FSAP review was last conducted in 2018-19, and the next FSAP will be conducted in 2024-25 with results available in 2025-26. The result is reported as "N/A" in the years an assessment is not conducted.

Return to table 1.2 footnote 1 referrer

Table 1.2 Footnote 2

A Regulatory Consistency Assessment Programme (RCAP) review is normally conducted every two years. However, no RCAP has been conducted since the onset of the pandemic in 2020. The result is reported as "N/A" in the years an assessment is not conducted.

Return to table 1.2 footnote 2 referrer

Additional information on the detailed results and performance information for OSFI's program inventory is available on GC InfoBase.

Details on results

The following section describes the results for Financial Institution and Pension Plan Regulation and Supervision in 2023–24 compared with the planned results set out in OSFI's departmental plan for the year.

The government introduced an expanded mandate to OSFI in Budget 2023 to ensure that institutions manage risks to their integrity and security responsibly. We now supervise financial institutions in two key areas – sound financial conditions and integrity and security, including foreign interference. In 2023-24, we began to implement the expanded mandate, which included the development and issuance of guidance, such as the first Security and Integrity Guideline. Since the establishment of the National Security Sector in 2023-24, key milestones include the formulation of a detailed workplan and the finalization of the sector's vision and mandate.

Resources required to achieve results

Table 2 provides a summary of the planned and actual spending and full-time equivalents (FTEs) required to achieve results.

Table 2: Snapshot of resources required for Financial Institution and Pension Plan Regulation and Supervision
Resource Planned Actual
Spending 142,174,356 162,579,294
Full-time equivalents 696 779

Complete financial and human resources information for OSFI's program inventory is available on GC InfoBase.

Related government-wide priorities

Program inventory

Financial Institution and Pension Plan Regulation and Supervision is supported by the following programs:

  • Risk Assessment and Intervention – Federally Regulated Financial Institutions
  • Regulation and Guidance of Federally Regulated Financial Institutions
  • Regulatory Approvals and Legislative Precedents
  • Federally Regulated Private Pension Plans

Additional information related to the program inventory for Financial Institution and Pension Plan Regulation and Supervision is available on the Results page on GC InfoBase.

Core responsibility 2: Actuarial Services to Federal Government Organizations

Description

The Office of the Chief Actuary (OCA) provides a range of actuarial services, including statutory actuarial valuations required by legislation and checks and balances on the future costs of programs for the Canada Pension Plan, Old Age Security, Employment Insurance and Canada Student Loans programs, as well as pension and benefits plans covering the Federal Public Service, the Canadian Forces, the Royal Canadian Mounted Police, federally appointed judges, and Members of Parliament.

Progress on results

This section presents details on how the department performed to achieve results and meet targets for Actuarial Services to Federal Government Organizations. Details are presented by departmental result.

Table 3 provides a summary of the target and actual results for each indicator associated with the results under Actuarial Services to Federal Government Organizations.

Stakeholders receive accurate and high quality actuarial information on the cost of public programs and government pension and benefit plans.

Table 3: Targets and results for Actuarial Services to Federal Government Organizations
Departmental Result Indicators Target Date to achieve target Actual results
% of members of a panel of Canadian peer actuaries that deem the Canada Pension Plan actuarial valuation accurate and of high quality. 100% Agreement among all three members of peer review panel March 31, 2024
% of public pension and insurance plan valuations that are deemed accurate and high quality. 100% March 31, 2024
  • 2021–22: 100%
  • 2022–23: 100%
  • 2023–24: 100%

Table 3 Footnotes

Table 3 Footnote 1

The last peer review was conducted in 2023-24. The result is reported as "N/A" in the years an assessment is not conducted.

Return to table 3 footnote 1 referrer

Additional information on the detailed results and performance information for OSFI's program inventory is available on GC InfoBase.

Details on results

The following section describes the results for Actuarial Services to Federal Government Organizations in 2023–24 compared with the planned results set out in OSFI's departmental plan for the year.

Resources required to achieve results

Table 4 provides a summary of the planned and actual spending and full-time equivalents (FTEs) required to achieve results.

Table 4: Snapshot of resources required for Actuarial Services to Federal Government Organizations
Resource Planned Actual
Spending 11,891,119 11,745,076
Full-time equivalents 56 51

Complete financial and human resources information for OSFI's program inventory is available on GC InfoBase.

Program inventory

Actuarial Services to Federal Government Organizations is supported by the following programs:

  • Actuarial Valuation and Advice

Additional information related to the program inventory for Actuarial Services to Federal Government Organizations is available on the Results page on GC InfoBase.

Internal services

Description

Internal services are the services that are provided within a department so that it can meet its corporate obligations and deliver its programs. There are 10 categories of internal services:

  • management and oversight services
  • communications services
  • legal services
  • human resources management services
  • financial management services
  • information management services
  • information technology services
  • real property management services
  • materiel management services
  • acquisition management services

Progress on results

This section presents details on how the department performed to achieve results and meet targets for internal services.

Culture and Enabler Initiatives

In 2023–24, we strived to advance a workplace where curious, diverse, high-integrity colleagues are safe to bring their true and best selves to work everyday and are safe to fail and then adapt. Key activities included the launch of various culture and information management/information technology (IM/IT) initiatives. Our work to nurture a workplace where our desired values and culture thrive included the following:

  • Articulated our three critical success factors of grit, urgency, and integrity across our organization.
  • We continued work on a new Human Capital Strategy to replace the previous one.
  • Reviewed management and leadership development programs, with new and enhanced programs developed for people leaders and executives.
  • Launched the Harvard ManageMentor (HMM) Program and established a peer network to support this cohort of managers.
  • Embedded the newly released Promises and Commitments into our 2023–24 Performance Management Cycle, forming the basis of behavioural expectations of employees.
  • Updated the talent management program for REX-level employees, and reviewed talent management results for RE-level employees to determine potential program options.
  • Launched the Official Languages (OL) Strategy, alongside the two-year OL Action Plan.
  • Advanced the 2022–2025 Diversity, Equity and Inclusion Action Plan by:
    • Progressing on the implementation of an Accessibility Plan.
    • Reviewing employment systems, policies, and practices to develop recommendations that we can undertake for inclusivity.
    • Establishing a Pay Equity Committee, who developed an OSFI-specific job evaluation tool.
    • Launching a sponsorship program for employment equity designated groups.

We continued to implement strategies to support transformation efforts, prioritizing efficiency over process and promoting a change mindset through the following activities:

  • Completion of the Stop-Rethink-Reimagine exercise, with proposals for activities to be adjusted for reprioritization across different sectors of our organization.
  • Piloted a revised contract request process to improve the overall client experience with procurement and contracting services, which included simplified forms and templates.
  • Continued collaboration with partners across the organization on workstreams, and participated in an Enterprise Risk Management (ERM) risk cascade, developing key risk indicators with partners.
  • Progressed on the implementation of a dedicated Enterprise Change Management function through the build-up of change management and change leadership capacity, while also supporting transformation and infrastructure initiatives across our organization.

We continued advancing IM/IT initiatives including seeking central agency approvals for a a new Human Resources Management System (HRMS), which were obtained in June 2024. We also carried out the approved IM/IT Strategy and roadmap aligned to IM/IT strategic objectives, which included transformation, data accessibility, and talent.

Risk, Strategy and Governance

As an organization, we make risk-intelligent decisions every day that reflect our transparent and stated risk appetite through leadership and governance that delegates decision-making, from the top to the leaders best positioned to make decisions. This included enhancing environmental scanning tools to advance our assessment of risks and trends and implementing a risk appetite and framework to ensure risk-based decision making. In doing so, we:

  • Developed and implemented an enterprise-wide risk appetite framework (RAF) that defines the risks we are willing to take in pursuit of our mandate. The RAF is used as the foundation of our governance.
  • Developed an ERM framework, policy, and ERM methodologies to be socialized across the organization in the future.
  • Re-launched an OSFI-wide planning and reporting forum with a group of financial and business representatives to strengthen development of tools, products, collaboration, and best practices.
  • Implemented a mature governance structure with various committees to support supervision, policy, risk management and operational oversight for the organization.
  • Initiated work on a technology solution and supporting procedures to automate risk management processes and tools, risk data assessment, and risk analytics.
  • Developed a new 2024-27 Strategic Plan along with related Sector Plans and an Operational Plan, and progressed on integrated key performance and risk indicators.
  • Advanced stress testing capabilities by completing an independent validation of the Risk Scenario Assessment Tool, conducting 2023 Macro Stress Test.
  • Designed and executed an Artificial Intelligence and Quantum Computing questionnaire in partnership with the Financial Consumer Agency of Canada.
  • Published nine research reports on topics such as new and evolving risks arising from geopolitics and non-bank financial institutions through Horizon Risk Research.
  • Developed eight regular risk reports and published a variety of ad hoc reports related to ongoing events and topical explainers through Industry Surveillance, contributing to broader risk sensitive decision making across various groups at OSFI.
  • Completed the build and rollout of risk-related dashboards, which covered risks such as DSB vulnerability and risk indicators, corporate and commercial credit, and combined loan plan - home equity line of credit analysis.
  • Developed growth-at-risk metrics and a new group of leading indicators to assess the broader economic environment.
  • Developed, monitored, and reported on key risk indicators for risks such as third-party risk, cyber risk, and market risk.
Data Management and Analytics

Our data platform enables analytical research and insight-generation while at the same time eliminating most ad hoc data requests made to regulated entities. Key activities included establishing our next data strategy, "Vision 2030," and making data and analytics an integral part of our operations and decision making.

In 2023–24, we built on our current data strategy to establish our "Vision 2030" Data Strategy, a medium- to long-term plan for transforming the use of data and analytics. This following work was done:

  • Conducted research and internal consultation and developed a strategy for Vision 2030.
  • Established a three-year work plan and high-level roadmap to 2030 for implementation.
  • Embedded advanced data and analytics tools such as OpenAI in the new Technology Exploration Space (TES) release.

We also advanced a business case on the Data Collection Modernization initiative by Financial Information Committee (FIC)Footnote 2 agencies, with work started on key workstreams including procurement and data.

As part of aligning data and analytics into our culture, we established a data analytics community of practice on Microsoft Teams, along with a data analytics collaboration group. We developed a data literacy strategy and foundational training, with future integration into the HCS planned. We drafted Initial materials, and identified potential members for an external analytics advisory committee.

Hybrid work environment

We're continuing to make upgrades to our offices, digital infrastructure, and communications practices as our hybrid environment evolves. We established onsite location capacity to meet our expectations for onsite presence and released the first version of a metric to assess and monitor the effectiveness of our hybrid model. To that effort, in 2023-24 we opened our Vancouver office.

We also introduced new technology to enable a hybrid environment, rolling out Cloud and digital adoption that focuses on modernizing work practices and moving applications to the Cloud. With this, we migrated our information management software system (eSpace) to the Cloud, leveraging SharePoint Online software. We ensured alignment between eSpace, and various applications used within the organization, as well as support for our supervisory system (Vu 2.0) interdependencies. Additionally, IM/IT worked in collaboration with the three lines to establish governance, processes, and functions aligned with our IM/IT Risk Management Framework to identify and assess, respond, monitor, and report on risks and opportunities.

Innovation

We rely on data analysis to measure risk, identify trends, and make evidence-based decisions. As a result, the IM/IT group added advanced analytics tools within the new TES release and launched the Advanced Data Analytics Platform and Technologies, providing accessibility to all data and tools in one space.

Resources required to achieve results

Table 5 provides a summary of the planned and actual spending and full-time equivalents (FTEs) required to achieve results.

Table 5: Resources required to achieve results for internal services this year
Resource Planned Actual
Spending 140,660,512 137,147,391
Full-time equivalents 369 485

The complete financial and human resources information for OSFI's program inventory is available on GC InfoBase.

Contracts awarded to Indigenous businesses

Government of Canada departments are to meet a target of awarding at least 5% of the total value of contracts to Indigenous businesses each year. This commitment is to be fully implemented by the end of 2024–25.

OSFI's result for 2023–24

As shown in the Table 6, OSFI awarded 8.5% of the total value of all contracts to Indigenous businesses for the fiscal year.

Table 6: Total value of contracts awarded to Indigenous businessesTable 6 Footnote 1
Contracting performance indicators 2023–24 Results
Total value of contracts awarded to Indigenous businessesTable 6 Footnote 2 (A) $3,645,691
Total value of contracts awarded to Indigenous and non‑Indigenous businessesTable 6 Footnote 3 (B) $42,558,605
Value of exceptions approved by deputy head (C) $0
Proportion of contracts awarded to Indigenous businesses [A ÷ (B−C) × 100] 8.57%

Table 6 Footnotes

Table 6 Footnote 1

For the purposes of measuring performance against the minimum 5% target for FY 2023–24, the data in this table is based on how Indigenous Services Canada (ISC) defines “Indigenous business”, which is one that is owned and operated by Elders, band and tribal councils; registered in the Indigenous Business Directory; or registered on a modern treaty beneficiary business list.

Return to table 6 footnote 1 referrer

Table 6 Footnote 2

Includes contract amendments with Indigenous businesses and contracts that were entered into with Indigenous businesses by means of acquisition cards above $10,000.00 ($10K), and may include subcontracts with Indigenous businesses.

Return to table 6 footnote 2 referrer

Table 6 Footnote 3

Includes contract amendments and contracts that were entered into by means of acquisition cards above $10K.

Return to table 6 footnote 3 referrer

We surpassed the minimum 5% target through the procurement of IT professional services, IT hardware, and furniture. We ensure that purchases of IT hardware and furniture requirements are made using mandatory standing offers and supply arrangements when feasible, with emphasis on the use of qualified Indigenous suppliers, to the greatest extent possible. Similarly, the procurement of IT professional services uses mandatory supply arrangements, where possible, extending the invitation to bid to qualified Indigenous suppliers and using voluntary or conditional set-asides where capacity is deemed to exist.

In our 2024–25 Departmental Plan, we forecasted that, by the end of 2023–24, we would award 5% of the total value of our contracts to Indigenous businesses.

Spending and human resources

Spending

This section presents an overview of the department's actual and planned expenditures from 2021–22 to 2026–27.

Budgetary performance summary

Table 7 presents how much money OSFI spent over the past three years to carry out its core responsibilities and for internal services.

Table 7: Actual three-year spending on core responsibilities and internal services (dollars)
Core responsibilities and internal services 2023–24 Main Estimates 2023–24 total authorities available for use Actual spending over three years (authorities used)
Financial Institution and Pension Plan Regulation and Supervision 142,174,356 158,920,129
  • 2021–22: 115,971,511
  • 2022–23: 125,838,034
  • 2023–24: 162,579,294
Actuarial Services to Federal Government Organizations 11,891,119 11,891,119
  • 2021–22: 8,054,564
  • 2022–23: 10,042,756
  • 2023–24: 11,745,076
Subtotal 154,065,475 170,811,248 174,324,369
Internal services 140,660,512 140,660,512
  • 2021–22: 83,602,340
  • 2022–23: 103,865,350
  • 2023–24: 137,147,391
Total 294,725,987 311,471,760 311,471,760

More financial information from previous years is available on the Finances section of GC Infobase.

Table 8 presents how much money OSFI plans to spend over the next three years to carry out its core responsibilities and for internal services.

Table 8: Planned three-year spending on core responsibilities and internal services (dollars)
Core responsibilities and internal services 2024–25 planned spending 2025–26 planned spending 2026–27 planned spending
Financial Institution and Pension Plan Regulation and Supervision 185,309,931 197,343,671 199,147,413
Actuarial Services to Federal Government Organizations 12,530,230 13,535,414 13,690,292
Subtotal 197,840,161 210,879,085 212,837,705
Internal services 124,097,700 123,151,724 124,584,147
Total 321,937,861 334,030,809 337,421,852

More detailed financial information from previous years is available on the Finances section of GC Infobase.

Funding

This section provides an overview of the department's voted and statutory funding for its core responsibilities and for internal services. For further information on funding authorities, consult the Government of Canada budgets and expenditures.

Graph 1 summarizes the department's approved voted and statutory funding from 2021–22 to 2026–27.

Graph 1: Approved funding (voted and statutory) over a six-year period

For further information on OSFI's departmental voted and statutory expenditures, consult the Public Accounts of Canada.

Financial statement highlights

OSFI's complete financial statements (audited) for the year ended March 31, 2024, are available online.

Table 9.1 summarizes the expenses and revenues for 2023–24 which net to the cost of operations before government funding and transfers.

Table 9.1: Condensed Statement of Operations (unaudited) for the year ended March 31, 2024 (dollars)
Financial information 2023–24 actual results 2023–24 planned results Difference (actual results minus planned)
Total expenses 311,721,750 294,400,000 17,321,750
Total revenues 310,477,398 293,155,648 17,321,750
Net cost of operations before government funding and transfers 1,244,352 1,244,352 0

The 2023–24 planned results information is provided in OSFI's Future-Oriented Statement of Operations and Notes 2023–24.

Table 9.2 summarizes actual expenses and revenues which net to the cost of operations before government funding and transfers.

Table 9.2: Condensed Statement of Operations (unaudited) for the year ended March 31, 2024 (dollars)
Financial information 2023–24 actual results 2022–23 actual results Difference (2023-24 minus 2022-23)
Total expenses 311,721,750 242,795,705 68,926,045
Total revenues 310,477,398 241,551,353 68,926,045
Net cost of operations before government funding and transfers 1,244,352 1,244,352 0

Table 10 provides a brief snapshot of the department's liabilities (what it owes) and assets (what the department owns), which helps to indicate its ability to carry out programs and services.

Table 10: Condensed Statement of Financial Position (unaudited) as of March 31, 2024 (dollars)
Financial information Actual fiscal year (2023–24) Previous fiscal year (2022–23) Difference (2023–24 minus 2022–23)
Total net liabilities 88,691,000 73,319,000 15,372,000
Total net financial assets 97,225,000 82,989,000 14,236,000
Departmental net debt 8,534,000 9,670,000 -1,136,000
Total non-financial assets 17,146,000 16,010,000 1,136,000
Departmental net financial position 25,680,000 25,680,000 0

Human resources

This section presents an overview of the department's actual and planned human resources from 2021–22 to 2026–27.

Table 11 shows a summary of human resources, in full-time equivalents (FTEs), for OSFI's core responsibilities and for its internal services for the previous three fiscal years.

Table 11: Actual human resources for core responsibilities and internal services
Core responsibilities and internal services 2021–22 actual FTEs 2022–23 actual FTEs 2023–24 actual FTEs
Financial Institution and Pension Plan Regulation and Supervision 583 621 779
Actuarial Services to Federal Government Organizations 40 45 51
Subtotal 623 666 830
Internal services 297 358 485
Total 920 1,024 1,315

Table 12 shows information on human resources, in full-time equivalents (FTEs), for each of OSFI's core responsibilities and for its internal services planned for the next three years. Human resources for the current fiscal year are forecasted based on year to date.

Table 12: Human resources planning summary for core responsibilities and internal services
Core responsibilities and internal services 2024–25 planned FTEs 2025–26 planned FTEs 2026–27 planned FTEs
Financial Institution and Pension Plan Regulation and Supervision 811 809 809
Actuarial Services to Federal Government Organizations 57 58 58
Subtotal 868 867 867
Internal services 430 436 431
Total 1,298 1,303 1,298

Corporate information

Supplementary information tables

The following supplementary information tables are available on OSFI's website:

Federal tax expenditures

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures. This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs as well as evaluations and GBA Plus of tax expenditures.

Definitions