Regulatory Reporting System (RRS)

Training Material

• Welcome to BoC Connect
• BoC Connect LRA (Local Registration Authority) Guide
• For Deposit-Taking Institutions
• For Insurance Companies
• For Private Pension Plans

Secure Site Support

Contact Secure Site Support for connectivity issues, help with log in, or if you have not received your Secure Site account information.

• Phone: 1-855-865-8636 (between the hours of 9AM – 5PM ET) and follow the instructions to reach Secure Site Support.
• Email: secure-site-securise@bank-banque-canada.ca

RRS Support

Contact RRS Support for user access and technical issues with RRS.

• Phone 1-855-865-8636 (between the hours of 8:30AM – 3:30PM ET) and follow the instructions to reach RRS Support.
• Email: rrs-support@bankofcanada.ca

ReturnsAdmin Support

Contact ReturnsAdmin Support for issues related to OSFI specific financial returns, pension returns or all corporate returns.

• Phone 1-613-991-0609 (between the hours of 8AM – 5PM ET) and follow the instructions to reach Financial; Pension; or Corporate Support
• Email: ReturnsAdmin@osfi-bsif.gc.ca