RRS Training and Support for Private Pension Plans

User Guides

Quick Reference Guides

Other References

Secure Site Support

Contact Secure Site Support for connectivity issues, help with log in, or if you have not received your Secure Site account information.

RRS Support

Contact RRS Support for user access and technical issues with RRS.

  • Phone 1-855-865-8636 (between the hours of 8:30AM – 3:30PM Eastern Time) and follow the instructions to reach RRS Support.
  • Email: rrs-support@bankofcanada.ca

ReturnsAdmin Support

Contact ReturnsAdmin Support for issues related to OSFI specific financial returns, pension returns or all corporate returns.

  • Phone 1-613-991-0609 (between the hours of 8AM – 5PM Eastern Time) and follow the instructions to reach Financial; Pension; or Corporate Support
  • Email: ReturnsAdmin@osfi-bsif.gc.ca

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